Positive
Feedback
The quality of
our programs comes largely from careful development of scripts, and
extensive ongoing training of the presenters. However
we cannot maintain adequate supervision of our many presenters
without honest feedback.
Thus we are
very keen to have as many teachers as possible fill out and return
the feedback forms which we provide to every school (and which you
can print directly from our INFO TO PRINT page).
Here are a few
of the comments we have gathered from those forms across the
years….
"Just
Wonderful."
Anne
Dean – Kingswood College 2006
"Your
company has a great name... presentations always excellent. Even
teachers who watch it every year get new ideas every
time"
Mary-Anne
Marshall – Salesian College 2008
"A
most enjoyable and worthwhile morning."
Elizabeth
Mulcahy – Scotch College 1993
"Every
year it just gets better and better!"
Mark
Johnstone – Scotch College 2005
"I
just wanted to give you a taste of the very positive feedback we
have had from both staff and students….
We
didn’t receive one negative response from any of the
kids…
they
enjoyed all the sessions, but the Tournament was the overwhelming
favourite… A number of staff also commented on how much they learnt
and how wonderful it was to have the knowledge and experience in
the school.
One
especially impressive thing was the group that I went with… didn’t
have to be addressed for behaviour at all, which is such a credit
to the presenter."
Helen
Duncan – Wantirna College – 2005
"Happy
to recommend Medieval Education to schools… Presenters are first
rate, experienced and skilled teachers."
Mark
Hill
-
Early Arts Guild 2004
"Thank
you so much.. the girls thoroughly enjoyed themselves and learnt a
great deal in the process.
Your
staff were brilliant as usual and I can’t praise them highly
enough.
the
photographs of the girls involved in various activities are already
replacing the images of favourite pop stars on their
folders!!
This
is a huge compliment to your organization…" Derith
Lancashire – Mentone Girls’ Grammar – 2005
"You
really helped to bring the day to life.
Not
only did the girls have fun but they learned a great deal
also."
Oriana
Moulton - Camberwell Anglican Girls Grammar 2001
"Students
got a lot out of the morning and your hands-on material will no
doubt stay in their minds for a long time – your activities
certainly complimented our own study of the period."
R.
A. Webster – Glen Waverley Secondary College 2004
Negative
Feedback
School
feedback forms are carefully monitored, and every effort is made to
bring sub-standard presentations up to scratch.
We do not get
much negative feedback (less than 1% from hundreds of schools over
many years), but as such they are samples of the most valuable
feedback we get.
If it becomes
clear that a presenter is unwilling or incapable of following the
set scripts, or unable to engage the students attention
effectively, then that presenter is let go.
Indeed one of
our biggest challenges is NOT getting adequate feedback from
schools where one or more presenters were unsatisfactory.
It is frustrating whenever problem presentations go on for weeks
because we are not getting enough feedback on what needs fixing!
We know there
must be other schools who had something go wrong on their days, or
a presenter who was not good enough: because they later try other
companies. (Though half of them return the following year, having
found that no one else has our size or depth.) But we can't
fix problems unless schools co-operate with feedback.
The following
feedback came from schools which had found something about the day,
or the presenter, sub standard. We are extremely
grateful to these schools for their efforts to help us improve our
offerings.
"Following
your successful visit…
I enclose our evaluation sheet…a few areas we would like addressed
next year… more interaction… more group activities… I look forward
to hearing your reactions to these collections of comments and will
be in touch in June/July to organise next year’s program" Niranjan
Casinader – Loyola 2005 (2006 feedback excellent)
"Although we
were happy with the activities… we wish to express our concern…
about the approach taken by one of the members of the group…
Overall we felt it was a terrific day but we felt it was in your
interest to be aware of this specific concern." Judy
Crowe – Melbourne Girls College 2003 (Did not re-book for a few
years. 2009 feedback excellent.)
"…thank you
and your presenters for providing an enjoyable learning experience…
we are interested in making another booking for next year however,
before actually doing so I would like to make some comments about
your recent presentation and then consider your responses.
My comments.. are offered in the spirit of positive criticism and
as the sort of honest feedback that is useful to you in maintaining
a good quality product…"
Rod Webster – Glen Waverley Secondary College 2003 (They booked
again next year - see their 2004 quote in the Positive Feedback
section above! More recent feedback excellent.)
"I
felt that this program was much better than last year….
the
students were more involved and interested…
I
was particularly pleased to see those non-academic students and
those with special needs (an autistic boy) actively
engaged."
J
Heim – Viewbank College 2002
"Generally
excellent as usual... but some teachers commented that one
presenter was very hard on the students... I have seen him present
far more causally... humorously... in the past..."
Kim Cornell -
Balwyn High 2006.
(This was the team leaders bad choice, as the presenter
had a family member rushed to surgery mid morning but felt he could
handle the last four session. We should have organised to replace
him at recess regardless. Balwyn has booked again for 2007, 2008
and 2009.)
Policy on
Unhappy Clients
Fortunately we
have few unhappy clients.
In fact less than 0.3% over the years – which is truly astonishing
for an organisation as big as ours.
However we
have found we cannot guarantee having enough of our
presenters properly trained to cover all the wide variety of topics
at more than one or two schools per day.
We also
occasionally experience problems during the mid year
‘illness’ season. There have been times when under-trained
presenters have had to cover topics for presenters who have had
last minute illnesses.
(We are sure that most schools are familiar with this problem
amongst their own teaching staff).
Our policy is
that if you, or WE, are not happy with the standard of the
educational
experience that the students receive,
then we offer the school a discount, or some other compensation
(sometimes a free presentation for their school open days for
instance).
We do this
both as a genuine apology to the schools concerned, and because we
believe that this sort of approach will motivate us towards always
offering our very best.
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