Terms & Conditions

  • These Terms and Conditions apply to all incursion bookings made with Multisensory Education - Ancient & Medieval Incursions (“we”, “us”, “our”).

    By booking or participating in an incursion, you (“the School, “the client”) agree to the following terms.

    • All bookings must be made theough our official form or scheduling page.

    • Bookings are not confirmed until written confirmation has been provided by our team.

    • The individual submitting the booking is deemed to have authority to act on behalf of the school.

    • We reserve the right to adjust or decline bookings depending on staff availability, travel logistics, or safety concerns.

    • All prices are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.

    • Invoices will be issued once the booking is confirmed.

    • Payment terms are 14 days from the invoice due date unless otherwise agreed in writing.

    • Late payments may incur additional fees or result in booking cancellation.

    • Schools are responsible for any costs associated with payment processing or bank transfers.

    • More than 7 day’s notice: no cancellation fee.

    • Within 7 day’s notice: 10% cancellation fee may apply.

    • within 48 hours: 50% cancelation fee may apply.

    • Standard session times (including set up and pack up):

      • Full Day: ~8:00am - 3:30pm

      • Morning: ~8:00am - 1:00pm

      • Afternoon ~11:00am - 3:30pm

    • Sessions start and finish promptly to allow for next periods.

    • Sessions delayed due to school scheduling may need to be shortened for the next period.

    • Schools must provide:

      • a suitable space for activities (eg. hall or large classroom or gymnasium or oval) clear of obstacles.

      • Staff supervision for students at all times

      • Parking & access for unloading materials.

    • We reserve the right to modify or cancel a session on-site in conditions are unsafe or unsuitable.

    • Students must be supervised by staff at all times.

    • Our educators hold valid Working with CHildren Checks and follow relevant child safety standards.

    • Schools are expected to communicate any known allergies, special needs, or behavioural considerations prior to the incursion.

    • We maintain Public Liability Insurance and adhere to risk management practices.

    • Standard pricing covers locations within metropolitan Melbourne.

    • Travel surcharges may apply for regional area or long-distance visits.

    • Travel fees will be disclosed before confirmation.

  • We value constructive feedback to improve our programs.

    If you have a concern or complaint:

    1. Please raise it with the facilitator on the day where possible.

    2. Alternatively, submit your feedback in writing to info@medieval.com.au within 5 business days of the session.

    3. We will acknowledge all complaints within 3 business days and aim to resolve them within 10 business days.

    If an issue cannot be resolved, we may offer a refund or partial credit at our discretion.

    • We collect only the information necessary to manage bookings, including school name, contact person, phone number and email.

    • All data is stored securely and used solely for booking and communication purposes.

    • We will never sell or share your information with 3rd-parties except as required by law.

    • we may use non-identifiable photos, videos or feedback for promotional purposes, with consent.

    • Schools may request removal of personal information at any time by contacting us.

  • All teaching materials, props, and digital content provided during incursions remain the property of Multisensory Education.

    Reproduction or use of our materials without permission is prohibited.

  • While every care is taken to ensure a safe and positive experience, we are not responsible for:

    • Accidents or injuries resulting from failure to follow facilitator instructions;

    • Damage to property cause by misuse of equipment; or

    • Unforeseen disruptions beyond our control

    Our total liability is limited to the amount paid for the booking.

  • By submitting a booking or participating in an incursion, the school confirms they have read, understood and agree to these Terms & Conditions, including the Complaints and Privacy policy.